FAQ
How can we help?
Answers for athletes, parents, coaches and the sports community.
Getting started
Can we start for free?
Yes. You can create a free athlete account and build a recruiting profile. Free and Premium plans have different features and limits; check the current Pricing section before choosing a plan.
Why is my profile not public yet?
Check that your account is active, your email is verified and your profile is complete. Public athlete profiles also require publication approval. Changes to profile information or media may send a profile back for review.
How do I add photos and highlight videos?
Open Edit athlete profile in My account. Available photo and video options depend on your package. Highlight videos use supported public YouTube or Vimeo links.
Parents & families
How can parents get involved?
Help your athlete prepare accurate information, research schools and plan next steps. The athlete uses their own account. This page does not create a separate parent account; contact our team if you need help supporting your athlete.
Recruiting
Does signing up guarantee a scholarship?
No. CollegeSportMatch helps athletes present their profile and explore opportunities. Schools and programs make their own recruiting, admission and scholarship decisions.
Can I contact coaches through the platform?
Starting contact with recruiters requires an eligible athlete package. Contact details stay private; use the platform’s contact request and messaging tools. Your account shows the access available with your current package.
Where can we research schools and programs?
Open Schools to search the directory by sport and other available filters. Verify current admissions, team and recruiting details directly with the institution. You can also explore Events & Camps and the Research guides.
Membership & billing
Where can I manage my membership?
Sign in and open My account to see your current plan and the available billing actions. Review plan prices and billing intervals before confirming any change.
How does Refer & Earn work?
Share your personal referral link or code. Eligible referrals and rewards appear in your dashboard. Standalone referrers receive an activation email after their application is approved. Reward eligibility depends on the program rules.
Privacy & support
How can I manage my data and cookie choices?
Use the privacy settings in your account to request a data export or account deletion. Open Cookie settings to change optional analytics, external media and live chat preferences.